📦 Returns
We offer a 14-day return window for physical products. Items must be returned unused, in their original packaging, and in resalable condition. Returns must be initiated within 14 days of delivery.
Please note:
- Customers are responsible for covering return shipping costs.
- For hygiene reasons, the following items are non-returnable:
- Beauty products that have been opened, used, or have broken seals.
- Custom-made products.
💰 Refunds
Refunds are only offered for physical products if the item is damaged or defective.
If you believe your item was damaged during shipping or is faulty, please contact us at info@oceanbeautys.com or call +44-7376-042712 within 14 days of receiving your order. We will review your case and provide a resolution accordingly.
Please note:
- Custom-made products, opened products, and used products are non-refundable.
📍 Return Address
All eligible returns should be sent to the following address:
Ocean Beautys
CeeGee House, First Floor, College Road, Harrow Weald, HA3 6EF
Please ensure the item is packaged securely to avoid any further damage during transit.